Water, Mold & Fire Restoration in Kent, WA

Wind drove rain through a bedroom window for a full day and we did not notice the wall was soaked until the paint bubbled. They tarped the roof, dried the cavity, and handled the insurer entirely. It went through without a single pushback.

Storm and flood damage

Reply from the technician on the job

Thanks for calling during the storm rather than after it. Tarping early stops one loss becoming three. If anything starts to feel damp again, call the office and we will read it for nothing.

Hector VillanuevaSenior Water Technician

October storm put four inches of muddy water in our finished basement. They pumped, extracted, removed the contaminated drywall and rebuilt. Fifteen days from the flood to the furniture back in place.

Storm and flood damage

Reply from the technician on the job

Thanks for calling during the storm rather than after it. Tarping early stops one loss becoming three. Call any hour if something changes — someone always answers.

Hector VillanuevaSenior Water Technician

Basement wall had growth from a downspout that drained against the foundation. They fixed the drainage first, which is the part every other quote skipped.

Mold remediation

Reply from the technician on the job

Appreciate it. Containment is the part nobody sees and the reason the rest of the house stays clean. Call any hour if something changes — someone always answers.

Kevin IshidaMold Remediation Specialist

The work itself was excellent — the drying, the rebuild, the finish. What cost them a star is that the crew arrived five hours after the window I was given, with no call. Once they were there, everything else was right.

Water damage restoration

Reply from the technician on the job

Fair score. The dust on the last day should not have been left for you to clean up.

Sierra BeaumontContents & Pack-Out Lead

Half the downstairs carpet was soaked and I assumed it was gone. They extracted, lifted the carpet, dried the pad and reinstalled it. You cannot tell where the water was.

Water damage restoration

Reply from the technician on the job

Thank you. Extraction gets the water you can see; the drying is what saves the floor. Call any hour if something changes — someone always answers.

Hector VillanuevaSenior Water Technician

I have asthma and was nervous about the dust. The crew taped the doorway, ran the scrubber, and cleaned the hallway when they left. No symptoms the entire week.

Mold remediation

Reply from the technician on the job

Thanks for asking the hard questions about what was safe. It made the scope better. We would rather make one extra visit than have you live with a smell.

Kevin IshidaMold Remediation Specialist

Slow leak under the slab, and two contractors told us to replace the whole floor. Their lead spent forty minutes mapping it, found where the water had actually travelled, and saved most of the flooring.

Water damage restoration

Reply from the technician on the job

Thank you. Extraction gets the water you can see; the drying is what saves the floor. Credit goes to the whole crew on that one, and I will tell them.

Hector VillanuevaSenior Water Technician

Our roof lost shingles at 2am and the ceiling was dripping by morning. They were on the roof by 9am with tarps and back inside drying the same afternoon.

Storm and flood damage

Reply from the technician on the job

Appreciate the review. Wind-driven rain almost never enters where the stain appears, so the thermal scan earns its keep. Call any hour if something changes — someone always answers.

Hector VillanuevaSenior Water Technician

They arrived, introduced themselves by name, put shoe covers on without being asked and explained what each machine was doing. That sounds small until you have had a crew in your house who did none of it.

Water damage restoration

Reply from the technician on the job

Thanks for the trust. We would rather open a small section and be certain than guess behind a wall. Anything that comes up in the next few months, you have our number.

Hector VillanuevaSenior Water Technician

An unnoticed leak under the vanity had been going for weeks. They found it, stopped it, and were honest that a section of the wall was not worth saving. Straight answer, no upsell.

Water damage restoration

Reply from the technician on the job

Thank you. Extraction gets the water you can see; the drying is what saves the floor. If anything starts to feel damp again, call the office and we will read it for nothing.

Hector VillanuevaSenior Water Technician

Ice dam backed water under the shingles and stained three ceilings. They found every wet cavity with a thermal camera, dried the attic, and patched and painted the ceilings so you cannot see where it was.

Storm and flood damage

Reply from the technician on the job

Appreciate the review. Wind-driven rain almost never enters where the stain appears, so the thermal scan earns its keep. We would rather make one extra visit than have you live with a smell.

Danielle OkoroResponse Director · Crew Lead

The result is genuinely excellent — you cannot see where the work was. The job ran four days longer than quoted, and I had to chase for an update twice.

Water damage restoration

Reply from the technician on the job

Appreciate the honesty. We were a day late finishing, and I would rather hear it than not.

Hector VillanuevaSenior Water Technician