STEP 1
One call starts a truck
A Puget Sound dispatcher answers on the second ring and starts a stocked crew before the call ends. On site in 30 minutes or less, any hour of any day.
24/7 · 365 · 30-minute response99.9% of documented claims approved
A live dispatcher answers 24/7
425 390 59114.9(1,284)Free estimate
99.9% of the insurance claims we document are approved
Photographs of the cause within the first hour, a moisture map with numbers, daily drying logs, and an itemised Xactimate scope. We meet your adjuster on site and bill the carrier directly, so you never front the cost.
- IICRC Certified FirmWRT · ASD · AMRT · FSRT
- Licensed & InsuredWA #SEATARS812KD · $2M
- 99.9% Claims ApprovedBilled straight to your carrier
- 30-Minute Response24/7 · 365 live dispatch
- Background-CheckedBadged, uniformed crews
- Free InspectionWritten scope · no obligation
12,400+
Projects completed
24 min
Average dispatch time
99.9%
Claims approved
4
Counties served
How we handle your claim
Six steps from a wet floor to a settled claim
Nobody hands you a folder of photos and wishes you luck. One project manager owns your file from the first call to the final invoice, and every step below is documented in writing.
STEP 2
We document the cause on day one
The failed fitting, the split hose, the water line on the drywall. Photographed with a date and a scale, plus a moisture map and thermal scan, before anything is moved.
STEP 3
We read your policy with you
Free, before work begins. Coverage, exclusions, deductible and any endorsement you may have forgotten. If it is not covered, we say so the same hour instead of billing you for a doomed claim.
STEP 4
We write the scope your adjuster expects
An itemised Xactimate estimate with quantities, moisture readings and daily drying logs, submitted as one package instead of a folder of scattered photos.
STEP 5
We meet your adjuster on site
We walk the loss with them, answer the technical questions and correct the scope while it is being written, not 30 days after it was finalised.
STEP 6
We bill the carrier, not you
No upfront payment, no invoice to chase. Direct billing, deductible credited back on qualifying jobs, and a written scope you can read line by line.
99.9%
Approval success rate
Claims we document are approved at 99.9%. Median approval takes 9 days because the file is complete the day it is submitted.
$0
Zero out-of-pocket promise
We bill your carrier directly and credit your deductible back against our own scope on qualifying full-service jobs.
Direct billing to 40+ carriers · no upfront payment · deductible credited where the job qualifies
425 390 5911Typically covered
- Sudden burst pipes, failed supply lines and appliance floods
- Water from a roof breach, window intrusion or storm event
- Fire, smoke and soot damage, including odour
- Mold that grew from a covered water event
- Sewage backups and Category 3 contaminated water
- Contents pack-out, cleaning and storage
Usually not covered
- Long-term seepage the policy calls lack of maintenance
- Damage from an unoccupied, unheated home in a freeze
- The failed component itself (pipe, fitting, appliance)
- Groundwater flooding where flood cover was never purchased
Every policy is different. We read yours with you before work starts — free.
What we hand your adjuster
A live dispatcher, never a call center
When you call 425 390 5911 a Puget Sound–based dispatcher picks up and starts a truck while you are still on the phone.
We stay until it is dry
Extraction takes an afternoon. Drying takes days. Our crews return every single day to log moisture readings until the structure tests dry.
One team from emergency to rebuild
No juggling three contractors. We hold the water, mold, fire and reconstruction scope under one license and one project manager.
Documentation your adjuster will accept
Photo-documented moisture maps, thermal imaging, daily drying logs and an itemised Xactimate estimate delivered the day we finish.
30 minutes or less
A fully stocked crew leaves our Bellevue yard the moment you call. If we are past 30 minutes, your emergency response is free.
24/7 · 365 dispatch
Holidays, 3 a.m., Super Bowl Sunday, an ice storm. A live dispatcher answers on the second ring — never a voicemail and never an offshore call center.
99.9% claims approved
Our documentation package is built to the same standard adjusters use: photos, moisture maps, daily logs. 99.9% of claims we write are approved.
Zero or small out of pocket
We bill the carrier directly and cover your deductible on qualifying full-service jobs. Most homeowners pay nothing at all.
Deductible credit on qualifying jobs
Most clients pay nothing beyond their deductible. Many pay nothing at all.
We bill the carrier directly and credit the deductible back against our own scope on qualifying full-service jobs. No padded invoice, no accounting tricks — a written scope you can read line by line before anything starts.
WA Contractor #SEATARS812KDXactimate scopes · adjuster meetings on siteMedian approval: 9 days
Want the full playbook? Read our claim guide — what adjusters actually look at, and the four sentences that get claims denied.
Real jobs · drag to compare
Claims that went through, room by room
Every project below was documented, approved and rebuilt. Drag a photo to compare the day we arrived with the day we handed the keys back.
BeforeSkagit river water through a garage
Mount Vernon · Storm & Flood Damage
Floodwater and silt filled the garage. Pumped, extracted, sanitised and dried to a verified standard.
9 days on site$0 beyond deductible
BeforeUpstairs bathroom leak collapsed a garage ceiling
Kent · Water Damage
A shower pan leak soaked the ceiling until it let go. Debris cleared, joists dried, new drywall and paint.
7 days on site$0 beyond deductible
BeforeJoist mold in an open Kitsap crawlspace
Bremerton · Mold Remediation
Bare soil drove humidity into the joists. Growth removed, joists treated and a sealed vapor barrier installed.
8 days on site$0 beyond deductible
BeforeWind stripped siding off an Everett home
Everett · Storm & Flood Damage
A squall line removed a section of siding and soaked the wall. Cavity dried, sheathing repaired, siding replaced.
12 days on site$0 beyond deductible
BeforeFallen limb through a Bothell ceiling
Bothell · Storm & Flood Damage
A Douglas fir limb punched through roof and ceiling. Roof tarped, debris cleared, rafters and ceiling rebuilt.
13 days on site$0 beyond deductible
BeforeMold across a damp basement wall
Tacoma · Mold Remediation
No vapor barrier and a failed downspout kept the wall wet. Growth removed, wall treated, drainage corrected.
6 days on site$0 beyond deductible
See all 50 documented projects
Every project is our own work, photographed on site and approved by the homeowner.
Verified customer reviews
What policyholders say about the paperwork
The part of restoration nobody photographs: the scope, the adjuster meetings and the invoice that matches. Each review carries a reply from the person who handled the claim.
4.9
28 reviews on this page
- 525
- 43
- 30
- 20
- 10
- Reply rate
- 100% answered by the technician who ran the job
- Verification
- Every review is tied to a completed insurance claim job
We do not delete the four-star reviews. If a job fell short, the reply below it says what we did about it.
Oct 2026
Their office called twice a day during drying to tell us what was happening next. Nobody in this industry does that in my experience.
AIAlicia IbrahimCrossroads, Bellevue
Insurance claim
Reply from the technician on the job
Appreciate the review. Calls at that hour are why we staff dispatch around the clock. If a neighbour ends up with the same problem, we are only a few minutes away.
Hector VillanuevaSenior Water Technician
Sep 2026
An unnoticed leak under the vanity had been going for weeks. They found it, stopped it, and were honest that a section of the wall was not worth saving. Straight answer, no upsell.
KSKendra SalazarBallard, Seattle
Water damage restoration
Reply from the technician on the job
Appreciate the review. Water never stays where it lands, so mapping the whole path matters more than the room you can see. If a neighbour ends up with the same problem, we are only a few minutes away.
Danielle OkoroResponse Director · Crew Lead
Sep 2026
I had already been denied once by another company's paperwork. SeaTacRestore rewrote the scope with photographs and it was approved in nine days.
HCHugo CruzBridle Trails, Bellevue
Insurance claim
Reply from the technician on the job
Appreciate it. We would rather explain what is not covered than surprise you at the invoice. If anything starts to feel damp again, call the office and we will read it for nothing.
Danielle OkoroResponse Director · Crew Lead
Sep 2026
Their documentation did the work. Photos of the cause on day one, moisture maps with numbers, daily logs. Our adjuster approved the full scope without a single revision and we paid the deductible.
KWKendra WhitfieldEducation Hill, Redmond
Insurance claim
Reply from the technician on the job
Thank you. A complete file on day one is why adjusters move quickly on these. We would rather make one extra visit than have you live with a smell.
Danielle OkoroResponse Director · Crew Lead
Aug 2026
Honest, insured, licensed, and they put everything in writing. Three things every homeowner should insist on but rarely gets.
EOErin OrtizSilver Lake, Everett
Insurance claim
Reply from the technician on the job
Glad it went the way it should. That is the standard we hold ourselves to every visit. Thank you for the referral as well — that is the highest compliment in this trade.
Sierra BeaumontContents & Pack-Out Lead
Jul 2026
They found coverage the first adjuster had missed: the pack-out, the storage and the rebuild line. That alone was over four thousand dollars.
EJEmilio JankowskiEducation Hill, Redmond
Insurance claim
Reply from the technician on the job
Thank you. A complete file on day one is why adjusters move quickly on these. If anything starts to feel damp again, call the office and we will read it for nothing.
Danielle OkoroResponse Director · Crew Lead
Jun 2026
Great result, slow start. I called at 8am and the first crew was at the door at 1:40pm. The drying was handled properly after that and the claim went through, so I would still use them again.
ACAditi CastellanosOld Town, Mount Vernon
Insurance claim
Reply from the technician on the job
Thank you for both halves of that review. The work was right, the timing was not, and we took it back to the crew.
Sierra BeaumontContents & Pack-Out Lead
May 2026
A supply line let go under the kitchen sink at eleven at night. The tech walked in twenty-six minutes after I hung up, shut the water off and had extraction running before midnight. Five days later the floor read dry against the room next door.
TGTessa GallagherEducation Hill, Redmond
Water damage restoration
Reply from the technician on the job
Glad we got to it early. Timing is the whole job with a supply line. We would rather make one extra visit than have you live with a smell.
Danielle OkoroResponse Director · Crew Lead
Apr 2026
I am a sceptical person and I do not leave reviews. This is the first company in ten years that earned one.
SMSofia MaciasBridle Trails, Bellevue
Insurance claim
Reply from the technician on the job
Glad it went the way it should. That is the standard we hold ourselves to every visit. It is easy to be honest about a scope when the homeowner asks good questions, and you did.
Sierra BeaumontContents & Pack-Out Lead
Mar 2026
Straightforward people. No scare tactics, no pressure to sign on the spot, and a written estimate in my inbox that afternoon.
BDBryce DoyleEducation Hill, Redmond
Insurance claim
Reply from the technician on the job
Thank you — passing this on to the two techs who were on site. Credit goes to the whole crew on that one, and I will tell them.
Semisi TuilagiProject Manager · Reconstruction
Mar 2026
They came back a week after finishing to check the work at no charge. Found nothing wrong and still came, which is more than I can say for our roofer.
HAHannah AchterbergBallard, Seattle
Insurance claim
Reply from the technician on the job
Appreciate the review. Calls at that hour are why we staff dispatch around the clock. Happy to come back and check the work, no charge.
Hector VillanuevaSenior Water Technician
Mar 2026
Second time we have used them, first was a burst pipe, then a mold job at our rental. Same standard both times, which tells you it is the company and not one good crew.
ESEmilio SorensenBallard, Seattle
Insurance claim
Reply from the technician on the job
Thank you — passing this on to the two techs who were on site. We would rather make one extra visit than have you live with a smell.
Semisi TuilagiProject Manager · Reconstruction
Showing 12 of 28 reviews for this area
Straight answers
Insurance questions we answer every week
Plain answers about deductibles, supplements and who actually pays for the rebuild.
Will my claim be denied because I called a restoration company before the adjuster?
No. Mitigation to prevent further damage is expected under most policies, and carriers generally require it. Keep the invoice and our photo report, and the work is treated as part of the loss rather than a decision you made on your own.
What is a deductible credit, and is it real?
On qualifying full-service jobs we credit an amount equal to your deductible back against our own scope, which means the homeowner pays nothing for the mitigation portion. It is written into the estimate, not promised on the phone, so you can read it before anything starts.
Who pays for the rebuild — the carrier or me?
Usually the carrier, as a separate portion of the same claim released after the mitigation is approved. Anything outside the approved scope is explained in writing first, so there are no surprise invoices at the end.
What if my adjuster’s estimate is lower than your scope?
We file a supplement with the readings, photographs and line items that were omitted, and we meet the adjuster on site to walk through them. That is a normal part of the process, not a confrontation.
Do you handle the contents and the pack-out as part of the claim?
Yes. Contents inventory, cleaning, storage and return are documented as separate line items, because they are separate coverage in most policies and are frequently under-claimed by homeowners doing it themselves.
It does not matter what time it is
Call. A truck starts moving before you hang up.
One phone call reaches a live Puget Sound dispatcher, any hour of any day of the year. We log the loss, stage the crew, and stay on the line while you shut the water off. Thirty minutes later somebody is at your door with equipment.
425 390 591124/7/365 · live dispatcher · 30-min response
99.9% insurance claims approvedFree inspection · no obligation1915 140th Ave NE #1699, Bellevue, WA 98005