Contents Pack-Out, Cleaning & Storage

Ultrasonic cleaning saved brass lamps and a set of copper pans I thought were ruined by smoke. You genuinely cannot tell they were in a fire.

Contents pack-out

Reply from the technician on the job

Glad the albums came back. Those are the items we worry about most on a pack-out. Call any hour if something changes — someone always answers.

Sierra BeaumontContents & Pack-Out Lead

Kitchen flooded from a failed dishwasher hose. They caught it early enough that the cabinet boxes dried in place and we only replaced the toe kick. I expected a full kitchen gut.

Water damage restoration

Reply from the technician on the job

Thanks for calling us that late — those are the calls where an hour changes the outcome. Call any hour if something changes — someone always answers.

Hector VillanuevaSenior Water Technician

My grandmother's photo albums were soaked. I had written them off. They freeze-dried the ones that could be saved and were honest about the two that could not. I will never forget that.

Contents pack-out

Reply from the technician on the job

Appreciate it. Every item photographed before it leaves is also every item an adjuster cannot dispute. If anything starts to feel damp again, call the office and we will read it for nothing.

Sierra BeaumontContents & Pack-Out Lead

Good job on a messy loss and the crew was genuinely kind to my kids about it. My one complaint is that I was told 30 minutes and it was closer to an hour and a half on a storm night.

Contents Pack-Out & Cleaning

Reply from the technician on the job

Four stars means we missed something on your job. Tell me what it was and I will fix it — that is the warranty, not a courtesy.

Sierra BeaumontContents & Pack-Out Lead

Our adjuster told us the documentation on this job was the best he had seen all year. Photographs of every room before, during and after, with dates on all of it.

Fire and smoke damage

Reply from the technician on the job

Thank you — fire losses are long jobs and a clear schedule is the least we can offer. If anything starts to feel damp again, call the office and we will read it for nothing.

Amir HaddadFire & Smoke Technician

I cried in my kitchen the first time I saw it. Their project manager sat with me, wrote down what mattered and what could be replaced, then delivered both on schedule.

Fire and smoke damage

Reply from the technician on the job

Thank you — fire losses are long jobs and a clear schedule is the least we can offer. Anything that comes up in the next few months, you have our number.

Amir HaddadFire & Smoke Technician

Furniture, clothing, electronics and a piano came back clean and dry. The inventory they gave our adjuster was thirty pages long and every line had a photograph.

Contents pack-out

Reply from the technician on the job

Thank you. The inventory matters as much on the way back as it does on the way out. If a neighbour ends up with the same problem, we are only a few minutes away.

Sierra BeaumontContents & Pack-Out Lead

A supply line let go under the kitchen sink at eleven at night. The tech walked in twenty-six minutes after I hung up, shut the water off and had extraction running before midnight. Five days later the floor read dry against the room next door.

Water damage restoration

Reply from the technician on the job

Glad we got to it early. Timing is the whole job with a supply line. We would rather make one extra visit than have you live with a smell.

Danielle OkoroResponse Director · Crew Lead

Called at 4:40 in the morning and a person answered. Not a call centre reading a script, an actual dispatcher who knew the area and told me where to shut the water off while the truck rolled.

Water damage restoration

Reply from the technician on the job

Thank you. Extraction gets the water you can see; the drying is what saves the floor. Call any hour if something changes — someone always answers.

Hector VillanuevaSenior Water Technician

Smoke damage in a rental unit between tenants. They got the unit clean, painted and re-rentable in nineteen days, and dealt with the insurance paperwork so I could keep showing the other units.

Fire and smoke damage

Reply from the technician on the job

Appreciate you taking the time. Soot keeps working on finishes until it is removed, so the first visit matters. Happy to come back and check the work, no charge.

Amir HaddadFire & Smoke Technician

Half the downstairs carpet was soaked and I assumed it was gone. They extracted, lifted the carpet, dried the pad and reinstalled it. You cannot tell where the water was.

Water damage restoration

Reply from the technician on the job

Appreciate the review. Water never stays where it lands, so mapping the whole path matters more than the room you can see. We would rather make one extra visit than have you live with a smell.

Danielle OkoroResponse Director · Crew Lead

Amir came back twice to check the odor after the rebuild finished. Second visit he found a section of subfloor that had absorbed smoke and treated it. That is diligence.

Fire and smoke damage

Reply from the technician on the job

Thanks for trusting us with the whole scope. One team from board-up to walkthrough removes the gap where things get missed. Keeping the containment sealed through the job is what got the clean clearance first time.

Amir HaddadFire & Smoke Technician