Neighbors, not testimonials.

A supply line let go under the kitchen sink at eleven at night. The tech walked in twenty-six minutes after I hung up, shut the water off and had extraction running before midnight. Five days later the floor read dry against the room next door.

Megan HollowayQueen Anne, Seattle

Water damage restoration

Reply from the technician on the job

Hi Megan, thanks for calling us that late — those are the calls where an hour changes the outcome. If anything starts to feel damp again, call the office and we will read it for nothing.

Hector VillanuevaSenior Water Technician

Everyone on the crew introduced themselves by name, wore boot covers in the house and explained what they were doing before they did it. Small things that matter when you are already having a bad week.

Daniel OseiCrossroads, Bellevue

Emergency restoration

Reply from the technician on the job

Thanks for taking the time to write this. It is how the crews hear whether the small things landed. Anything that comes up in the next few months, you have our number.

Danielle OkoroResponse Director · Crew Lead

Two companies wanted to tent the entire house and replace everything. They found the real source, a failed shower pan behind the tile, contained one wall, and finished in four days. Clearance report came with photos.

Renee DelacroixProctor District, Tacoma

Mold remediation

Reply from the technician on the job

Thank you. Growth is always a moisture problem first, so we treat the source before the surface. We try to leave a house tidier than we found it, so that means something coming from you.

Kevin IshidaMold Remediation Specialist

A grease fire took our kitchen the week before my daughter's wedding. They boarded up that night, cleaned the smoke out of every room including the closets, and rebuilt the kitchen in five weeks. Our PM texted every Friday.

Marcus WhitfieldSilver Lake, Everett

Fire & smoke restoration

Reply from the technician on the job

Hi Marcus, thank you — fire losses are long jobs and a clear schedule is the least we can offer. If a neighbour ends up with the same problem, we are only a few minutes away.

Amir HaddadFire & Smoke Technician

The work itself was excellent — the drying, the rebuild, the finish. What cost them a star is that the crew arrived five hours after the window I was given, with no call. Once they were there, everything else was right.

Priya RaghunathanEducation Hill, Redmond

Water damage restoration

Reply from the technician on the job

Fair score. The dust on the last day should not have been left for you to clean up.

Hector VillanuevaSenior Water Technician

Sewage backup into the basement bathroom, which is about as bad as it gets. Full suits, containment, everything porous bagged and hauled. They left the room disinfected with a written clearance I could hand to my landlord.

Jonah PearceBallard, Seattle

Sewage backup cleanup

Reply from the technician on the job

Thank you. Category 3 water is a removal job, not a drying job, and we know that is not what anyone wants to hear. The readings matched a dry control wall before we pulled the equipment, which is the standard we work to.

Hector VillanuevaSenior Water Technician

Wind drove rain through a bedroom window for a full day and we did not notice the wall was soaked until the paint bubbled. They tarped the roof, dried the cavity, and handled the insurer entirely. It went through without a single pushback.

Alicia NakamuraCapitol Hill, Seattle

Storm damage repair

Reply from the technician on the job

Hi Alicia, thanks for calling during the storm rather than after it. Tarping early stops one loss becoming three. Call any hour if something changes — someone always answers.

Hector VillanuevaSenior Water Technician

Full bathroom rebuild after mold remediation. Stripped to the studs, new tub, tile and vanity, and the finish work is better than what was there before the loss.

Tanner BrennanRose Hill, Kirkland

Reconstruction & repairs

Reply from the technician on the job

Thank you. Holding the drying and the rebuild under one schedule is why the dates held. Credit goes to the whole crew on that one, and I will tell them.

Semisi TuilagiProject Manager · Reconstruction

They photographed and barcoded every single item before it left the house. When it came back it was labelled by room. Nothing missing, nothing in the wrong place.

Bree SorensenKennydale, Renton

Contents pack-out

Reply from the technician on the job

Appreciate it. Every item photographed before it leaves is also every item an adjuster cannot dispute. Keeping the containment sealed through the job is what got the clean clearance first time.

Sierra BeaumontContents & Pack-Out Lead

Their documentation did the work. Photos of the cause on day one, moisture maps with numbers, daily logs. Our adjuster approved the full scope without a single revision and we paid the deductible.

Nathan AchterbergEast Hill, Kent

Insurance claim support

Reply from the technician on the job

Hi Nathan, thank you. A complete file on day one is why adjusters move quickly on these. We would rather make one extra visit than have you live with a smell.

Danielle OkoroResponse Director · Crew Lead

The fire was contained to one room but the smoke went everywhere. Their crew cleaned the ceilings, the crown molding, the inside of the cabinets and every piece of clothing in the house. You cannot smell it anymore.

Simone CruzStadium District, Tacoma

Fire & smoke restoration

Reply from the technician on the job

Appreciate you taking the time. Soot keeps working on finishes until it is removed, so the first visit matters. If a neighbour ends up with the same problem, we are only a few minutes away.

Amir HaddadFire & Smoke Technician

The washing machine flooded the laundry and half the hallway. They pulled the carpet back, saved the pad in one room, replaced it in the other, and emailed photos to our adjuster that same night. Approved in eight days.

Cody VandermeerSouth Hill, Puyallup

Water damage restoration

Reply from the technician on the job

Appreciate the review. Water never stays where it lands, so mapping the whole path matters more than the room you can see. Happy to come back and check the work, no charge.

Hector VillanuevaSenior Water Technician