Flooded Basement & Burst Pipe Cleanup

Honest, insured, licensed, and they put everything in writing. Three things every homeowner should insist on but rarely gets.

Flooded Basement & Burst Pipe Cleanup

Reply from the technician on the job

Appreciate the review. Calls at that hour are why we staff dispatch around the clock. If a neighbour ends up with the same problem, we are only a few minutes away.

Hector VillanuevaSenior Water Technician

Our condo lost a supply line in the unit above us. Their crew dealt with the building manager, the HOA and our insurer in the same week, which is more than our own strata did.

Water damage restoration

Reply from the technician on the job

Glad we got to it early. Timing is the whole job with a supply line. If a neighbour ends up with the same problem, we are only a few minutes away.

Danielle OkoroResponse Director · Crew Lead

Ice dam backed water under the shingles and stained three ceilings. They found every wet cavity with a thermal camera, dried the attic, and patched and painted the ceilings so you cannot see where it was.

Storm and flood damage

Reply from the technician on the job

Thanks for calling during the storm rather than after it. Tarping early stops one loss becoming three. If a neighbour ends up with the same problem, we are only a few minutes away.

Danielle OkoroResponse Director · Crew Lead

Burst pipe behind a bathroom wall. They opened two square feet of drywall, dried the cavity and the framing, and patched it so well the paint match is invisible.

Water damage restoration

Reply from the technician on the job

Thank you. Extraction gets the water you can see; the drying is what saves the floor. Credit goes to the whole crew on that one, and I will tell them.

Hector VillanuevaSenior Water Technician

Water heater failed while we were at work. Forty gallons across the garage and into the utility room. They pumped it out, cut the wet drywall to a clean line and had a rebuild date booked before the adjuster even called.

Water damage restoration

Reply from the technician on the job

Appreciate the review. Water never stays where it lands, so mapping the whole path matters more than the room you can see. We would rather make one extra visit than have you live with a smell.

Danielle OkoroResponse Director · Crew Lead

The washing machine flooded the laundry and half the hallway. They pulled the carpet back, saved the pad in one room, replaced it in the other, and emailed photos to our adjuster that same night. Approved in eight days.

Water damage restoration

Reply from the technician on the job

Glad we got to it early. Timing is the whole job with a supply line. We would rather make one extra visit than have you live with a smell.

Danielle OkoroResponse Director · Crew Lead

Happy with the finished room. The estimate missed the baseboard replacement, so the final invoice came in higher than the number we discussed, though the office explained why.

Flooded Basement & Burst Pipe Cleanup

Reply from the technician on the job

Four stars means we missed something on your job. Tell me what it was and I will fix it — that is the warranty, not a courtesy.

Hector VillanuevaSenior Water Technician

They gave us a written scope before starting, an honest timeline, and then beat it. That combination is rare enough that I am writing a review about it.

Flooded Basement & Burst Pipe Cleanup

Reply from the technician on the job

Glad it went the way it should. That is the standard we hold ourselves to every visit. We would rather make one extra visit than have you live with a smell.

Sierra BeaumontContents & Pack-Out Lead

A Douglas fir limb came through the roof over the living room. They tarped it that night in the rain, cleared the debris, and dried the ceiling before the rebuild. Zero water damage on top of the tree damage.

Storm and flood damage

Reply from the technician on the job

Appreciate the review. Wind-driven rain almost never enters where the stain appears, so the thermal scan earns its keep. We would rather make one extra visit than have you live with a smell.

Danielle OkoroResponse Director · Crew Lead

Four stars for the work, not the communication. The office was hard to reach on the Friday, and I did not know when the equipment was coming out until it happened.

Flooded Basement & Burst Pipe Cleanup

Reply from the technician on the job

Appreciate the honesty. We were a day late finishing, and I would rather hear it than not.

Sierra BeaumontContents & Pack-Out Lead

I have used three restoration companies on rental properties over the years. This is the first one that gave me a written drying log with daily numbers instead of a verbal "yeah, it's dry".

Water damage restoration

Reply from the technician on the job

Thanks for the trust. We would rather open a small section and be certain than guess behind a wall. Anything that comes up in the next few months, you have our number.

Hector VillanuevaSenior Water Technician

A supply line let go under the kitchen sink at eleven at night. The tech walked in twenty-six minutes after I hung up, shut the water off and had extraction running before midnight. Five days later the floor read dry against the room next door.

Water damage restoration

Reply from the technician on the job

Thank you. Extraction gets the water you can see; the drying is what saves the floor. Call any hour if something changes — someone always answers.

Hector VillanuevaSenior Water Technician